This is a reply from EaseUS support on the USB bootable drive creation failure
I further suggested that they do a "video" of a "remote session " (as given in the statement). This is to show and prove that the USB bootable drive can be created successfully. This communication is still "on-going" and I am still awaiting credible word from EaseUS CS and EaseUS tech Support. A remote session video of a "successful" USB bootable drive creation will definitely prove the otherwise failed creation experienced by yours truly.
I have been waiting word on the video but EaseUS tech support seems to be sitting on it and then I got hit by an email stating that the remote session service is a "manual paid service" and that I need to purchase it. The latest email reply is below.
So it’s safe to say that EaseUS users will have to purchase a manual (paid) service IF they encounter an issue such as this, USB bootable drive creation failure. And that I will not get any help from them on the matter without availing such paid service.
Again I reiterate (for the record), in this review and test, the issue with the "bootable media USB drive creation fail" remains. It is UNSOLVED. With such an issue, the user will have diminished recovery options because without the bootable drive he will recover via Windows only or he, (the user) can temporarily use the mentioned workaround with the "ImagePE.iso" file.
When I sent this issue to customer support, EaseUS Support seems to be showing genuine intent to solve the issue and show that such can be resolved. In a matter of days (to a week -- and when EaseUS Tech Support seemed to take over) the tide has turned from repetitive information sending and then yours truly being asked to pay for a manual service. So, the former statement seems to be nothing more than a "coined statement" of assurance from EaseUS support afterwhich the aggrieved user will be asked to avail of a manual (paid) service for a resolution to be made.
Along the course of our communications (as mentioned), I asked that they make the video themselves (without me) --on their "own controlled environment" so as to show that there isn't really any issues with the USB bootable drive creation. I do not understand why they cannot make the video of a remote session assistance to redeem the failure of their product. The leeway / consideration has been given. On their "own controlled environment". To dispel the "...With different system environments, the USB bootable creation function may fail..." -- thing.
A remote session assistance isn't any assurance that there will no issues encountered or issues will be resolved by it. Seems EaseUS Tech Support wants any issues solved through a manual (paid) service. Smell something short of a con (lost promises, missed opportunities) here...? SNIFF..SNIFF..
For as long as EaseUS Data Recovery Wizard Pro v17.0 (and future versions) downloads the "ImagePE.iso" to its directory, the workaround stays. But if for some reason it stops doing that and the USB bootable drive creation fails again then the user will be in a fix. Good for the user IF he creates the USB bootable drive without failure or IF EaseUS brings back the option to create a "bootable ISO".
So EaseUS Data Recovery Wizard Pro v17.0 is recommended BUT in terms of recovery inside Windows ONLY. Bootable media creation is a FAIL (still to me). It's up to EaseUS to redeem themselves by showing “true” to their statement (sans the paid service) and that it --USB bootable drive can be created without any issues via a remote session video as they so eloquently claim.
I wanted to add (to Aomei MyRecover’s) and show a successful bootable media creation via MiniTool Power Data Recovery but then again, EaseUS will not lift a finger to show that the issue can be resolved --pay for a manual service first! Really EaseUS?! There lies the rub gentlemen!
Or, there is always a free alternative being offered somewhere else without issues!
I rest my case!
Quote:With different system environments, the USB bootable creation function may fail. Thus, we provide our customers with more effective and professional technical support. When they have an issue with software usage. Customers can contact us via Email or on our LiveChat at their most convenient time for assistance. We can help the customer solve the bootable USB creation issue with a remote assistance session or more detailed guidance...
I further suggested that they do a "video" of a "remote session " (as given in the statement). This is to show and prove that the USB bootable drive can be created successfully. This communication is still "on-going" and I am still awaiting credible word from EaseUS CS and EaseUS tech Support. A remote session video of a "successful" USB bootable drive creation will definitely prove the otherwise failed creation experienced by yours truly.
I have been waiting word on the video but EaseUS tech support seems to be sitting on it and then I got hit by an email stating that the remote session service is a "manual paid service" and that I need to purchase it. The latest email reply is below.
Quote:Dear Customer,
Thanks for your email.
In your case, we would you like to offer you a manually service to help you fix your issues via the remote session. According to our company policy, you need to purchase our manual service as it will take our much time and energy. If you want to fix your issue via the manual service, please purchase it via the link below and then we will arrange a remote session for you to fix your problem:
https://order.easeus.com/505/?scope=chec...art=221414
If you have any other issues, please feel free to contact us...
So it’s safe to say that EaseUS users will have to purchase a manual (paid) service IF they encounter an issue such as this, USB bootable drive creation failure. And that I will not get any help from them on the matter without availing such paid service.
Again I reiterate (for the record), in this review and test, the issue with the "bootable media USB drive creation fail" remains. It is UNSOLVED. With such an issue, the user will have diminished recovery options because without the bootable drive he will recover via Windows only or he, (the user) can temporarily use the mentioned workaround with the "ImagePE.iso" file.
When I sent this issue to customer support, EaseUS Support seems to be showing genuine intent to solve the issue and show that such can be resolved. In a matter of days (to a week -- and when EaseUS Tech Support seemed to take over) the tide has turned from repetitive information sending and then yours truly being asked to pay for a manual service. So, the former statement seems to be nothing more than a "coined statement" of assurance from EaseUS support afterwhich the aggrieved user will be asked to avail of a manual (paid) service for a resolution to be made.
Along the course of our communications (as mentioned), I asked that they make the video themselves (without me) --on their "own controlled environment" so as to show that there isn't really any issues with the USB bootable drive creation. I do not understand why they cannot make the video of a remote session assistance to redeem the failure of their product. The leeway / consideration has been given. On their "own controlled environment". To dispel the "...With different system environments, the USB bootable creation function may fail..." -- thing.
A remote session assistance isn't any assurance that there will no issues encountered or issues will be resolved by it. Seems EaseUS Tech Support wants any issues solved through a manual (paid) service. Smell something short of a con (lost promises, missed opportunities) here...? SNIFF..SNIFF..
For as long as EaseUS Data Recovery Wizard Pro v17.0 (and future versions) downloads the "ImagePE.iso" to its directory, the workaround stays. But if for some reason it stops doing that and the USB bootable drive creation fails again then the user will be in a fix. Good for the user IF he creates the USB bootable drive without failure or IF EaseUS brings back the option to create a "bootable ISO".
So EaseUS Data Recovery Wizard Pro v17.0 is recommended BUT in terms of recovery inside Windows ONLY. Bootable media creation is a FAIL (still to me). It's up to EaseUS to redeem themselves by showing “true” to their statement (sans the paid service) and that it --USB bootable drive can be created without any issues via a remote session video as they so eloquently claim.
I wanted to add (to Aomei MyRecover’s) and show a successful bootable media creation via MiniTool Power Data Recovery but then again, EaseUS will not lift a finger to show that the issue can be resolved --pay for a manual service first! Really EaseUS?! There lies the rub gentlemen!
Or, there is always a free alternative being offered somewhere else without issues!
I rest my case!
![[-]](https://www.geeks.fyi/images/collapse.png)
