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So, your account was hacked. What now?
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What to do if an account is hijacked: How to minimize damage, restore your Digital Comfort Zone, and avoid getting bamboozled.

Finding out one of your accounts has been hacked can be pretty stressful — more so if it’s one you actively use to chat with friends, make purchases, or store files.

Instead of reacting emotionally, it’s important at this early stage to focus on minimizing consequences. Rescue your money and data, protect your friends from scammers, regain control of your account — generally, reverse or at least halt the damage. We will tell you what steps to take.

If you can’t sign in at allIn many cases, users first learn they’ve been hacked by suddenly becoming unable to log in to an account. That’s because in many cases, the first thing hackers do is change the password, locking out the victim and gaining complete control over the stolen account.

Don’t panic: You can still do plenty. Take a deep breath. It is important to do everything quickly and prioritize your actions.
  • Try resetting your password. If you act quickly enough, the attackers may not yet have had time to disassociate your e-mail from your account.
  • Warn as many people as possible that your account was hacked. Get in touch with friends and loved ones. Post a message on social networks. If people know your account was hacked, they will be less likely to fall for the scammers’ tricks if attackers start sending requests in your name, for example telling everyone in your address book that you have an emergency and desperately need cash.
  • Call your bank or other financial service if the scammers hacked an account in a payment system or one with an associated credit card.
  • Scan your computer using antivirus software to make sure that it is free of any malware that could be used to steal account passwords.
  • Make a list of the most important services associated with your hacked account. Recall all of the services that you log in to using this account as well as any that send password reset e-mails to this account.
  • Try logging in to those services and unlinking them from the hacked account.
  • Change the passwords for the associated accounts as well as for any services for which you used the same password as for the hacked account. (It is also worth changing the security questions for other services if they are the same ones you used for the hacked account. Better yet, you should also set up two-factor authentication.)
  • Contact account service support and try to restore access to the affected account. See the instructions for FacebookGoogleInstagram, and Twitter.
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